Aims, Vision & Values
Our Aim
Our aim is to work with individuals and organisations to improve services to benefit communities, with a specific focus on:
- Primary healthcare
- Education
- Aboriginal and Torres Strait Islander health.
We will achieve our aim by:
- Running large-scale and specifically designed, multi-agency improvement programs producing rapid, whole system quality improvement to benefit service consumers
- Using a highly effective systematic method of spreading continuous quality improvement
- Ensuring sustainability through transferring knowledge and skills to frontline teams to bring about whole system improvement
- Providing leadership and quality improvement education and training to frontline professionals, managers and communities.
Our Vision
To be a leader in the development and delivery of high quality service improvement throughout Australia.
Our Values
Our values are the basis for what we do and how we do it, meaning:
- We only undertake work that we expect will make a real difference to individuals and communities
- We are committed to the transfer of skills for large scale improvement around the world
- We encourage innovation, creativity, continuous improvement and learning
- We value every individual's contribution to the success of the team
- We provide an open, fair and supportive environment for our staff and for those who work with us
- We are committed to the responsible use of resources through an open and transparent way of working and the achievement of demonstrable results
- We strive to make the world a better place to live through the improvement work we do.
Last Updated 09 November 2011
What is the Model for Improvement?
The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.
The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in an improvement?
For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/
What is the Collaborative Methodology?
Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.
The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.