Leadership for Quality Improvement Program

The Leadership for Quality Improvement Program was created by the UK IF to meet the needs of anyone employed in the public sector - whether in education, the police force, local government and social services, health, prison services, local authorities or the voluntary sector. It was designed to develop leadership skills and confidence, to enable participants to drive forward improvement work.

Key points

The program equips participants with a comprehensive range of quality improvement skills that can be applied to lead improvement work in their organisations.

gives participants an understanding of management skills in organisational design and behaviour, and introduces them to leading thinkers and policy-makers.
was delivered in partnership with Karen Picking Associates, a company at the forefront of leadership development in the UK, as well as Teesside University.

Achievements

Outcomes from the program were impressive, with participants undertaking a significant piece of quality improvement work in their sector. Participants provided significant feedback about the individual and organisational impact resulting from the program. The following table indicates the participants’ confidence in competency before and after the program.

Competency	% before	% after
Facilitating local improvement	57<	91
Confidence in leading improvement	52	89
Creating a vision for their organisation	46<	88<
Confidence in being able to develop their team<	42	81

Last Updated 09 August 2011

What is the Model for Improvement?

The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.

The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:

What are we trying to accomplish?
How will we know that a change is an improvement?
What changes can we make that will result in an improvement?

For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/

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What is a Collaborative program?

A Collaborative is an improvement method that relies on the distribution and adaptation of existing knowledge to multiple settings, to achieve a common aim. Healthcare Collaboratives are built on a tried and tested method, developed in the USA , which has been applied to a wide range of management challenges. It was originally applied to healthcare systems by the Institute of Healthcare Improvement (IHI) in the USA, and has been adopted in other countries. A Collaborative is not a research project, a set of conferences or a passive exercise. A Collaborative is about actually doing and improving.

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What is the Collaborative Methodology?

Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.

The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.

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