About Quality Improvement

In service organisations, a definition of quality improvement could be: continually working together to improve the experience and outcomes for users and the working lives of the staff who deliver it.

Making improvements to products, systems or services requires change. Although change can seem threatening or overwhelming for busy people, it can be successfully managed if it is well planned.

Improvement Foundation guides and supports organisations through the change process using simple and practical quality improvement tools and techniques. 

For general information about some of the concepts involved in quality and the history of quality improvement visit:  What is quality?

For more information about quality improvement and our methods: visit What is quality improvement?