Key Results

Substantial improvements have been achieved in many different areas including disease management, access to services, waiting times and the operational management of services. Over 85% of participants say that QuISP has helped them develop a 'can do' approach to change and now regularly use the skills learnt to help them bring about change.
Some of the results that teams have achieved include:

Secondary care
A hospital renal team reduced waiting times for patients by up to 12 weeks and reduced Did-Not-Attends so there were only two in two months.

Pharmacy
A pharmacy team improved communication to the primary medical care team about medication changes that happened for older people in hospital. This resulted in a 70% increase in accurate, timely communication about medication changes.

GP practice
One practice improved flu vaccination uptake in care homes by 37% and subsequently won a best practice award.

Dentistry
At one dental practice, the issue was getting patients to sign the patient exemption declaration forms correctly. A new system was established which resulted in a 62% improvement.

Here's what QuISP participants had to say about the Program

“What a great training opportunity for new staff”

“Now I really understand how to implement successful quality improvement, and the resources are fantastic!” 

“The tools and exercises provided have been of great value, especially when it comes to helping practices to implement changes.” Participant, QLD

“At QuISP our team learnt how to identify priorities and then make changes in small, bite sized, chunks. We now focus on our successes, not failures!” Participant, QLD

“The QuISP training has given our team the tools to help us identify improvement opportunities and the skills to be able to generate change and evaluate the process.” Participant, QLD

“The tools we learnt about at QuISP can be easily applied to other areas of our work, and other departments within our organisation.” Participant, QLD

“At QuISP we learnt how to break down activities into small bites. We now have the skills to plan more effectively, identify risks, and ensure our goals are achieved!” Participant, QLD

“We are now using the planning and problem solving techniques we learnt at QuISP and have already recorded a significant increase in the number of referrals to our Lifestyle Modification programs.” Participant, QLD