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The Team

At the Improvement Foundation Australia we have a small team of dedicated and talented people working for us, most of whom operate out of our home base in Adelaide, South Australia. With a variety of experience and skills, this team works hard to fulfill the values and vision of the organisation.

Chief Operating Officer, Colin Frick Colin commenced with the Improvement Foundation (Australia) in March 2007 and has significant senior management experience. Colin has been responsible for managing large budgets and has experience working within complex organisations with diverse stakeholder involvement. Colin was previously the General Manager for the Australian National Primary Care Collaboratives program and has been trained by the Improvement Foundation in the Collaborative methodology. Prior to this, Colin was engaged at SA Ambulance Service where he occupied a number of positions, including two executive positions as Marketing Director and Director of Corporate Services. With a strong background in technology through his role as Director Corporate Services and ongoing interest, Colin has advanced IT skills and has a strong understanding of data reporting. Colin is an innovative organisational leader who has been a catalyst for change during his career. Holding many senior management positions, Colin has been responsible for strategic planning and taking strategic opportunities from concept stage to implementation. Colin is a strategic thinker with broad executive experience across a range of areas and has managed small and large teams. Colin holds a Bachelor of Commerce from the University of Adelaide and has attended many development courses including quality systems, balanced scorecard development, strategic planning and risk management. In his spare time he enjoys music and playing sports.
Principal Clinical Advisor, Dr Dale Ford Dr Dale Ford was previously Clinical Director of the Australian Primary Care Collaboratives, a role which he held for approximately two years. He was also Chair of the Diabetes Expert Reference Panel and undertook training with the Improvement Foundation in Manchester with the rest of the ANPCC team in 2004. Dale is a GP and has been a Partner in a Group Practice in Hamilton, Western Victoria for the last 20 years. He is also Medical Director of Otway Division of General Practice. He helped set up Greater "Green Triangle GP Education and Training" (which is a Regional Training Provider), was the inaugural Chair for the organisation and is currently on the Board. He has interests in Diabetes and CVD, working in ICU at Hamilton’s Hospital, and is involved in a Diabetes Prevention Project and research with Greater Green Triangle University Department of Rural Health.
National Program Director, Alison Coughlin Prior to working with the Improvement Foundation, Alison was a Regional Manager for the Australian National Primary Care Collaboratives program. In this role she was responsible for the development of key resources (such as the program hand book), training in the collaborative methodology and the management of collaborative program managers. Alison has strong project management and research experience through her work for Flinders University, in leading their student database ‘help system’ implementation, and as a research assistant to the head of the ‘School of Computing & Information Science’ at the University of South Australia. She is experienced in a broad range of project implementation functions from developing websites to design and writing of both technical and non-technical system support documentation and user manuals. Alison holds a Masters degree in e-Commerce and a Bachelors of Arts (multimedia studies), both from the University of South Australia. She has also attended many development courses including project management, facilitation training, instructional design, curriculum development and supervision/management fundamentals.
National Program Director, Sarah Wrzeszczynski Sarah was previously employed in the role of Regional Manager for the Australian National Primary Care Collaboratives program, being one of the original staff members to be trained in the collaborative methodology by the Improvement Foundation (UK) in Manchester. She was responsible for the implementation of training in the collaborative methodology, the management of collaborative program managers nationally and workshop operations. Sarah has worked on various information technology and management initiatives both in General Practice and local government throughout her career, including nearly 10 years with the Adelaide Southern Division of General Practice. Her strengths include project management, education, helpdesk and database management. Sarah has completed a Diploma of IT and is currently studying towards a Bachelor of Business in Management. Out of work hours, Sarah enjoys walking, reading and spending time with friends and family including her baby boy.
Program Manager, Amanda Taylor Prior to joining the Improvement Foundation (Australia) Amanda held the position of Regional Manager for SA, WA & NT with the Australian Primary Care Collaboratives program, and was one of the original staff members to have been trained in the collaborative methodology by the Improvement Foundation (UK) in Manchester. Through involvement in the Collaboratives Program, Amanda has experience at program and service delivery level, with skills in administration, event management, and supporting collaborative program managers. She was previously engaged as an education officer with the Adelaide to Outback GP Training Program where she assisted the medical education coordinator with organising GP registrar training and running GP supervisor and registrar education events.
Program Manager, Mini Dhillon Mini has a Bachelor of Science and Nursing from Canada. Recently she acquired a Graduate Diploma in Public Sector Administration from Flinders University and is currently enrolled in the Masters program. Mini possesses extensive overseas clinical experience in both the primary and secondary healthcare sectors as well as project experience in Australia. Mini worked in a part-time role at the Southern Division of General Practice, Adelaide before joining Improvement Foundation (Australia) in a full-time role. Mini’s interests include reading, golfing and a passion for travel.
Program Manager, Bryan Foley Bryan has a wide range of experience spanning more than ten years and 3 countries. He started out his professional career working as a sports coach and facilitator in England working with disaffected young people and quickly moved into alternative and experiential education. Since moving to Australia Bryan has successfully completed projects with brand leaders such as Bonds and AMP but made the move into health in 2004. After working with the Royal Australian College of General Practitioners, he became a Collaborative Program Manager with in Sydney and later moved to Adelaide to become a Regional Manager with the Australian National Primary Care Collaboratives program. When not at work, Bryan is a keen guitarist and can be found playing at open mic nights around Adelaide.
Manager: Business Services, Andy Dallisson Prior to his role at the Improvement Foundation (Australia), Andy was Business Manager for the Australian National Primary Care Collaboratives program. He coordinated event organisation and administration work associated with the program and managed financial systems. Andy has an in-depth understanding of the ANPCC program, having worked on it since the original tender preparations and lodgment. Andy worked in Project Management and Financial Administration for four years before moving in to the Business Manager role. Andy also has experience managing small business after being a partner for over a year in a Café in the Adelaide Hills. Andy is currently completing a Bachelor Degree in Commerce, and his hobbies include playing lacrosse and golf.
Manager: Information & Knowledge, Megan Grigg Megan was previously involved in implementing the Australian National Primary Care Collaboratives program as Data Officer, and later Manager of Data and Information. She therefore has an in depth knowledge of the APCC measurement framework and excellent data analysis and reporting skills, mainly using the SPSS and Microsoft Excel programs. Megan also managed the Online Reporting System for the NPCC Program and liaised with Clinical Software providers with regard to their ability to report the APCC measures. Megan holds an Honours Degree in Psychology from the Flinders University of South Australia, and through the University has worked on a range of research projects. This provided her with extensive experience in data collection and analysis, and allowed her to acquire sound analytical and management skills. She has also worked in a range of customer service roles, and currently is a Volunteer Telephone counsellor for Lifeline Adelaide. Her interests involve camping, running along the beach, catching up with friends and reading.
Data Officer, Keith Hutson Keith has an Honours Degree in International Relations from Flinders University in South Australia. After graduating, he volunteered in South East Asia for six months and completed a journalism internship at the Phnom Penh Post. After returning from overseas, he worked in the School of Geography as a Research Officer on a number of research projects. He developed skills in data collection, document preparation, research and analysis. He has also worked in Laos as an Information Management Officer as part of the Australian Youth Ambassador for Development Program before commencing work as a Data Analyst with IFA on the Australian Primary Care Collaboratives Program in June 2008. His interests include tennis, golf, hiking, and travelling.
Communications Officer, Rebecca Esteve Rebecca has a Bachelor of Journalism and a Graduate Diploma in Communications, both from University of South Australia. She has business management experience in the health and fitness sector, and has enjoyed working in the hospitality industry, customer service and sales with a variety of organisations. Rebecca enjoys walking, movies, home improvement projects, catching up with family and friends, and reading.
Administration Assistant, Teagan Coe Teagan worked in office administration for more than 5 years prior to joining the Improvement Foundation Australia. She has strong finance and event organisation skills and holds a Certificate of Business Administration from Business SA.Teagan enjoys dancing and acting and regularly performs with the Adelaide based Venture Theatre Company where she also hold the position of Company Treasurer.
Event and Travel Coordinator, Jade Regan Jade brings to IFA an outstanding set of executive administration skills including office management coordination, accounts, company website administration, and travel arrangements / logistics. Jade’s administration background gives our IFA office the daily support required to deliver our range of quality improvement services and programs.
Aministration Assistant, Alicia Jokic Alicia has a Bachelor of Tourism & Event Management and is currently undertaking a Graduate Diploma in Communications & Public Relations, at University of South Australia. Alicia has been involved in, and coordinated, special community and not for profit fundraising events, pursuing her event management, marketing and public relations passions. In her spare time, Alicia exercises her creative flair through her artwork and regularly exhibits around Adelaide.