Network Performance Development
IF has been working in conjunction with the Australian General Practice Network (AGPN) since August 2010 to create a web portal site and spreadsheet to capture and view data for the Balanced Scorecard. The Balanced Scorecard is being developed by AGPN for use by Primary Health Care Organisations (PHCOs) to align business activities to achieving improved outcomes in primary care.
15 Divisions of General Practice have agreed to pilot the Balanced Scorecard from various regions around Australia. Currently, over 22 key performance perspectives and indicators have been identified to assist PHCOs in reporting on their performance and their practice’s performance, based on the National Primary Health Care (NPHC) strategy and the function of the PHCOs.
For more information about Network Performance Development visit www.agpn.com.au.
Last Updated 08 August 2011
What is the Model for Improvement?
The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.
The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in an improvement?
For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/
What is the Collaborative Methodology?
Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.
The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.