Leading and Managing Change
Are you ready to develop your skills as a leader and begin making improvements within your organisation?
A key feature of effective organisations is that they know how to embed continuous quality improvement into their organisation to enhance the way they work.
This workshop will focus on providing you with an understanding of change, and tools and techniques to implement and manage change. You will also explore the human dimensions of change and ways to effectively lead and manage people through the course of change.
This workshop will provide you with skills and knowledge to:
- manage conflict and negotiate effectively
- understand how different people respond to change
- implement methods to lead and manage people during the stages of change
- communicate effectively with work colleagues to achieve desired outcomes; and
- effectively develop, test and implement changes by using the Model for Improvement.
Each CQI Workshop is aligned with units in the nationally recognised Certificate IV in Frontline Management (BSB40807). So by successfully completing the activities and assessments required for each unit, you can work your way towards this qualification.
If you want to know more:
Email: workshops@improve.org.au
Phone: 08 8422 7400 Toll Free: 1800 771 522
Last Updated 29 August 2011
What is the Model for Improvement?
The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.
The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in an improvement?
For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/
What is the Collaborative Methodology?
Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.
The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.