QuISP Results

Key Results

Substantial improvements have been achieved in many different areas including disease management, access to services, waiting times and the operational management of services. Over 85% of participants say that QuISP has helped them develop a 'can do' approach to change and now regularly use the skills learnt to help them bring about change.Some of the results that teams have achieved include:

Secondary care
A hospital renal team reduced waiting times for patients by up to 12 weeks and reduced Did-Not-Attends so there were only two in two months.

Pharmacy
A pharmacy team improved communication to the primary medical care team about medication changes that happened for older people in hospital. This resulted in a 70% increase in accurate, timely communication about medication changes.

GP practice
One practice improved flu vaccination uptake in care homes by 37% and subsequently won a best practice award.

Dentistry
At one dental practice, the issue was getting patients to sign the patient exemption declaration forms correctly. A new system was established which resulted in a 62% improvement.

Here's what QuISP participants had to say about the Program

“What a great training opportunity for new staff”
“Now I really understand how to implement successful quality improvement, and the resources are fantastic!”
“The QuISP training has given our team the tools to help us identify improvement opportunities and the skills to be able to generate change and evaluate the process.”
“The tools we learnt about at QuISP can be easily applied to other areas of our work, and other departments within our organisation.”
“At QuISP we learnt how to break down activities into small bites. We now have the skills to plan more effectively, identify risks, and ensure our goals are achieved!”
“We are now using the planning and problem solving techniques we learnt at QuISP and have already recorded a significant increase in the number of referrals to our Lifestyle Modification programs.”

Last Updated 28 September 2011

What is the Model for Improvement?

The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.

The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:

What are we trying to accomplish?
How will we know that a change is an improvement?
What changes can we make that will result in an improvement?

For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/

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What is the Collaborative Methodology?

Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.

The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.

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