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Privacy Policy
Improvement Foundation (Australia) Limited - Privacy Policy
In this Privacy Policy (Policy):
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A reference to "us", "our" or "we" is to the Improvement Foundation (Australia) Limited (Australian Company Number 122 939 299).
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Personal Information means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
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Website means all of the pages located on the website you are currently viewing being www.improve.org.au or the website www.apcc.org.au (APCC Program Website).
We respect and protect your privacy
Thank you for visiting our Website and for reviewing our Policy. We have created this Policy in order to demonstrate our firm commitment to your privacy. We are subject to the National Privacy Principles which are set out in the Privacy Act 1988 (Act). This Policy is part of our compliance with the National Privacy Principles.
This Policy sets out how we collect, use and disclose information (including Personal Information) that we obtain from you (including via our Website or through other dealings with you).
What information do we collect?
We will only collect Personal Information about you from you (including via any emails you send to us via our Website). For example, you may provide us with Personal Information (such as your name and contact details) via the Improvement Foundation Website in order to receive information from us about one of our Programs.
Through technology we may automatically record details including your internet address, domain name and the date and time of your visit to our Website (including the web pages viewed), your browser and operating system. Where we use cookies to collect information you can disable cookies on your computer by changing the security and privacy settings in your browser. We do not collect Personal Information about you if you do nothing during your visit to our Website but browse (including downloading information). If you linked to our Website from another website then that information will also be recorded. We may use this information for statistical analysis.
How we will use Information collected or provided?
Generally, we use information (other than Personal Information) collected from your visit to our Website to assist us in deciding how to improve our Website (including its utility, content and accessibility) and to monitor the users and usage of our Website.
We will only use your Personal Information for the purpose for which it is provided. For example:
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if you provide Personal Information (such as your name and contact details) via the APCC Program Website in order to receive information about the Program we will use your Personal Information to provide such information to you.
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if you are applying for employment with us, we will use your Personal Information to assess your application and we may also use this to contact you.
Who will see or have access to your Personal Information?
Unless required by law we will not sell or disclose your Personal Information to any other person or company unless we have your prior consent. Your Personal Information will only be available to our relevant employees and contractors.
How do we keep your Personal Information secure?
We take reasonable measures to ensure that any Personal Information we hold or disclose about you is complete and correct. We also take reasonable measures to protect your Personal Information from misuse, loss, and unauthorised access, modification and disclosure. We will destroy or delete any of your Personal Information which we no longer need to retain. If you email us any information (including Personal Information), it is sent at your own risk, as it may not necessarily be secure against interception.
Accessing Personal Information and contacting us
You can ask us to provide you with access to the Personal Information we hold about you. We will comply with any such request except where the Act allows us to refuse to do so.
We do not generally charge for providing such access but we may do so in certain circumstances. We will try to respond to your request within 10 days. We will correct any Personal Information we hold about you if you notify us that the same is incorrect. If you wish to contact us about the Personal Information we hold about you or generally about our Policy please write to Improvement Foundation (Australia) Limited, Attention Chief Operating Officer, Level 5, 19 Grenfell Street Adelaide, SA 5000 or email us at enquiries@improve.org.au
Links to other Websites
When you leave this Website, you will be going to websites that our beyond our control. Such third party websites may collect Personal Information or other information from users. Our Policy does not apply to any third party websites. We encourage you to read the Privacy Policies of any third party websites. You may not link to our Website without our prior approval.
Change to Policy
We may change this Policy at any time.
Last Updated 29 November 2011
What is the Model for Improvement?
The Model for Improvement provides a framework for developing, testing and implementing changes. It helps to break down a change effort into small, manageable chunks which are then tested to ensure that things are improving and that no effort is wasted. It is always worth remembering that while every improvement is certainly a change, every change is not an improvement.
The Model for Improvement consists of two equal parts; the first part, the “thinking part”, consists of three fundamental questions to guide improvement work:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in an improvement?
For more information about the Model for Improvement visit: http://apcc.org.au/about_the_APCC/the_model_for_improvement/
What is the Collaborative Methodology?
Adapted from the Institute of Healthcare Improvement’s Breakthrough Series Collaborative methodology, in the Australian context, the Collaborative methodology is used as a framework for the APCC Program. This methodology has been applied to a wide range of management challenges. Originally applied to healthcare systems in the USA, it has since been adopted in other countries, including the UK, Scotland, Canada and New Zealand.
The Collaborative methodology is proven to be highly effective in achieving large scale systems change and demonstrating measurable outcomes. It provides a generic quality improvement model that can be applied to achieve incremental, rapid and locally relevant improvements across a broad range of clinical and practice business issues.